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KENYA REINSURANCE CORPORATION LIMITED
SERVICE CHARTER/SERVICE LEVEL AGREEMENT
The Purpose of Our Service Charter
We are constantly striving to improve our service levels and to foster closer relationships with all our customers wherever they are.
This charter is an expression and manifestation of our commitment to improving our service and ways of communicating with our customers.
This Service Charter sets out the standard the customers can expect from us, explains how they can obtain information and how to let us know if they have concerns and offer us advice on how they can help us to serve them better.
The hallmark of this service charter is our promise to provide consistently professional and high-quality service at all times:
¨ Our clients will be treated with courtesy by our helpful staff at all times.
¨ Customer questions and needs will be attended to promptly.
¨ We will exercise the utmost integrity in providing services to our clients.
¨ We will not disclose any information that may adversely affect our clients without their consent, except where we are under legal obligation to disclose.
Our service commitment includes and applies to everything we do or undertake to perform, whether it is our letters, documentations, communications, undertakings, disclosures or other services provided by our own people, agents, brokers intermediaries, licensees and contractors. |
